Terms of Service

1. Acceptance of Terms

By accessing or using the PDFjet API service ("Service") operated by Workollab LLC ("we", "us", "our"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

PDFjet provides a cloud-based API and free web tools for extracting data from PDFs — into CSV, editable Word, Markdown, or searchable PDF, including AI-assisted reconstruction of scanned and form-heavy documents — and for converting documents (DOCX, XLSX, PPTX, images, HTML) to PDF, as well as merging, splitting, and encrypting PDF files. The API is accessed via API keys issued through your account dashboard.

3. Account Registration

You must create an account to use the Service. You are responsible for maintaining the confidentiality of your account credentials and API keys. You agree to notify us immediately of any unauthorized use of your account.

4. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose or to process illegal content
Attempt to circumvent rate limits, usage quotas, or security measures
Share, sell, or redistribute your API keys to third parties
Upload files containing malware, viruses, or malicious code
Use the Service in a way that could impair its performance for other users
Reverse-engineer, decompile, or disassemble any part of the Service

5. Pricing, Payment & Refunds

Paid plans are billed monthly or annually via Stripe. Prices are listed on our pricing page and may change with 30 days' notice. Subscription fees are charged in advance at the beginning of each billing cycle.

Cancellations take effect at the end of the current billing period. You retain access until then. No partial-month refunds are issued for early cancellation.
Downgrades are prorated. You receive a credit toward future billing for the unused portion of your current plan.
Upgrades are prorated. You are charged the difference for the remainder of the current billing period.
Page boosts are one-time purchases and are non-refundable once credited to your account.
Failed charges: if a payment fails, we will retry for up to 7 days. If payment cannot be collected, your account will be downgraded to the free plan.
Refunds: if you experience a Service outage or defect that prevents use for more than 24 consecutive hours, you may request a prorated refund by contacting [email protected].

6. Usage Limits

Each plan includes a monthly page processing limit. Usage resets at the beginning of each billing cycle. If you exceed your limit, API requests will be rejected until you upgrade your plan or purchase a page boost. We reserve the right to throttle or suspend accounts that abuse the Service.

7. Data Handling

Files you upload are processed in memory and are not permanently stored. Temporary files are deleted immediately after processing. We do not access, read, or analyze the content of your files beyond what is necessary to perform the requested operation. See our Privacy Policy for details.

8. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service is provided "as is" without warranties of any kind. We may perform maintenance that temporarily affects availability with reasonable notice when possible.

9. Intellectual Property

You retain all rights to your content. We claim no ownership of files you upload or PDFs generated by the Service. The PDFjet name, logo, and Service are the property of Workollab LLC.

10. Limitation of Liability

To the maximum extent permitted by law, Workollab LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, whether incurred directly or indirectly. Our total aggregate liability for all claims arising out of or related to the Service shall not exceed the amount you paid for the Service in the 12 months preceding the claim, or $100, whichever is greater.

11. Indemnification

You agree to indemnify, defend, and hold harmless Workollab LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property rights; or (d) the content of any files you upload to the Service.

12. Termination

You may cancel your account at any time. We may suspend or terminate your access for violation of these Terms with reasonable notice when possible. Upon termination, your API keys will be revoked and any remaining page balance will be forfeited. Sections 10, 11, 13, 14, and 15 survive termination.

13. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions. Any legal action or proceeding arising out of these Terms shall be brought exclusively in the state or federal courts located in Harris County, Texas, and you consent to the personal jurisdiction of such courts.

14. Dispute Resolution

Before filing any legal claim, you agree to attempt to resolve the dispute informally by contacting [email protected]. We will attempt to resolve the dispute within 30 days. If we cannot resolve the dispute informally, either party may proceed with legal action as provided in Section 13.

15. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms due to events beyond its reasonable control, including but not limited to: natural disasters, acts of government, internet or infrastructure outages, cyberattacks, pandemics, labor disputes, or acts of war or terrorism. The affected party must provide prompt notice and make reasonable efforts to mitigate the impact.

16. Changes to Terms

We may update these Terms at any time. Material changes will be communicated via email or through the dashboard at least 14 days before taking effect. Continued use of the Service after changes constitutes acceptance of the updated Terms. If you do not agree with the changes, you may cancel your account before they take effect.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

18. Contact

For questions about these Terms, contact us at [email protected].

Workollab LLC
Houston, TX
United States